Table of Contents

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GPS Insight Support Contact Information
866-GPS-4321 (866-477-4321), option 2 for support
email:
We are in the office Monday through Friday 7 AM until 6 PM PST, but we will answer or quickly reply to your:
Critical off-hours phone calls or emails at any hour, 24×7.
Non-Critical Off-hours calls and emails will be returned quickly the next business day.

GPS Insight now offers live technical support via WebEx!

Welcome New User! Click here to get started.
About GPS Insight

What's New with GPS Insight?

  1. Fuel Consumption Report
  2. Maintenence Module to schedule service by mileage, day, or hours of use
  3. Speed maps for enhanced map users
  4. New Run Time Report
  5. GPSI Driver Efficiency Report
  6. Custom Map Overlays from your maps and aerial photos
  7. Polygon shaped Geofences and custom reports
  8. 3-D realistic buildings in major cities
  9. Landmark Import and Categorization
  10. Cell Phone based maps
  11. Scheduled Stop Reports with Graphs
  12. Custom maps on **YOUR** company website with your vehicle locations

Standard Product Support

  1. Formal Documentation
  2. How do I register new vehicles?
  3. How do I disable pop up blockers?
  4. Why is the calendar not visible or readable in my browser?
  5. How and why do I configure trusted sites to work with GPS Insight?
  6. Why does the bottom half of the browser show up as 'Page cannot be found'?
  7. How do I get the background colors to appear when printing a report?
  8. How do I easily log back in when the bottom half times out?
  9. How do I create landmarks in the standard product?
  10. Why does it say I am not authorized for certain functions?
  11. When scheduling reports, why does my e-mail address show in a strange format?
  12. Why does my current status time out in google earth?
  13. How do I recalibrate my odometer reading?

Standard Product Mapping

  1. How do I zoom in on vehicles or a particular part of a vehicle's path?
  2. How do I show vehicle and landmark labels in the map?
  3. Can I make the map auto-refresh?

Hardware Documentation & Installation Videos

  1. 3500 Light Duty Installation Video
  2. 3500 Universal Installation Video
  3. 3500 Installation Guide
  4. 3400 Installation Guide
  5. Installation Process for Vehicles with switched power
  6. Jump starting vehicles equipped with hardware
  7. MPG & Fuel Consumed
  8. Device Power Requirements
  9. Speed Data
  10. Tamper Deterrent

Enhanced Product Support

Google Maps Support (**2-D Enhanced mapping is an optional enhancement**)

  1. How to get directions To or From vehicles or addresses.

Google Earth Support (**3-D Enhanced mapping is an optional enhancement**)

  1. How do use GPS Insight Advanced 3-D Mapping?
  2. Why does it say Fetch of Network Link Failed and what do I do now?
  3. Why do I keep getting a Download Error when trying to view a 3D map?
  4. How do I use and disable the timeline feature in Google Earth
  5. Why does 3D mapping stop working after installing Google Sky?
  6. Why does zooming out work differently in Google Earth 4.3?
  7. How do I unclutter my Google Earth program?
  8. What "layers" are necessary and why should I use them?
  9. What are the keyboard shortcuts?
  10. How do I save my current status link in Google Earth?
  11. What are some things I absolutely need to know in order to use Google Earth?
  12. How do I create Landmarks?
  13. Why don't the lines always follow the road?
  14. How can I use Internet Explorer 7 and Google Earth together?
  15. How do I kill Google Earth when it misbehaves?
  16. Why did my Google Earth screen go crazy, lock up, and look like gibberish?
  17. How often are the maps updated?
  18. Google Earth Support page
  19. Google Earth Forums
  20. Google Earth Blog
Google Earth Tips/Tricks
  1. How do I easily open up all the subfolders on the left?
Vista Google Earth considerations
  1. Why can't I create a landmark inside Google Earth on Vista?
  2. Why are path lines so thin in Google Earth?
  3. Should I update to Vista?

Routing and Navigation Support (add-on enhanced product)

  1. How do I create a Route?
  2. How do I feed a Route to a TomTom?
  3. How do I feed my landmarks to a TomTom?
  4. How do I reset my TomTom?

State Mileage Reporting (add-on enhanced product)

  1. Why are there both "Odometer" and "Measured" readings and why do they differ?
  2. Why does State Mileage Reporting require that I also pay for 3-D enhanced mapping?

Cell Phone Integration (add-on enhanced product)

  1. How do I locate my vehicles using cell phone text messaging?
  2. How do I easily send my drivers text messages?
  3. How do I view my vehicles within Google Maps Mobile?
  4. How do I view my vehicles on my phone's web browser?

Customer Maps (add-on enhanced product)

  1. How do I show vehicle locations to my customers without giving them my password?
  2. How do I set up a Customer Map on my website?

Resources

  1. Map Update DVD Installation Guide
  2. OBDII Location Finder
  3. Print from Google Maps with Pearl Crescent Page Saver (for Firefox)

Fun Stuff

  1. Google Earth version of the GPS Insight building and locations
  2. Animation of 2 long haul vehicles with corresponding Google Earth file

Additional Wikis