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support 2012/08/09 09:48 support 2014/09/02 13:01 current
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**Non-Critical** Off-hours calls and emails will be returned quickly the next business day.\\ **Non-Critical** Off-hours calls and emails will be returned quickly the next business day.\\
-**[[https://gpsinsight.webex.com/gpsinsight/webacd.wbx?AT=pqform&QID=30627&UID=0&SK=2f303626e20755130ef15d97dd3a5139|{{https://gpsinsight.webex.com/acd0202l/webacd/html/img/livehelpbutton6.gif}}]]** GPS Insight now offers live technical support via WebEx during office hours!\\ +**[[https://gpsinsight.webex.com/gpsinsight/supportcenter/webacd.wbx?WQID=357c5d119d0596d495b4dc948be4c9f1|{{https://gpsinsight.webex.com/acd0202l/webacd/html/img/livehelpbutton6.gif}}]]** GPS Insight now offers live technical support via WebEx during office hours!\\
**[[:support:new_user|Welcome New User! Click here to get started.]]**\\ **[[:support:new_user|Welcome New User! Click here to get started.]]**\\
[[:support:About GPS Insight]] \\ [[:support:About GPS Insight]] \\
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==== What's New with GPS Insight? ==== ==== What's New with GPS Insight? ====
-  * [[:support:New Menu Permissions]] +  * [[:support:Dispatch Routes to Your Drivers’ Smart Devices]] 
-  * [[:support:New Hierarchy Editor]] +  * [[:support:New Don’t Send Empty Reports Option for Scheduled Reports]] 
-  * [[:support:New Direction Arrows in Google Earth]] +  * [[:support:New Whiteboard Dashlet]] 
-  * [[:support:Customer Specific Custom Categories and Attributes]] +  * [[:support:New Stop Detail and Idle Time Map]] 
-  * [[:support:New Vehicle Icons Available]] +  * [[:support:New Interactive Product Training Courses]] 
-  * [[:support:Garmin Message Notifications]] +  * [[:support:Customize Dashlet Titles]] 
-  * [[:support:New Custom Attributes and Categories in GPS Insight]] +  * [[:support:New Option for Fixed Menu When Scrolling]] 
-  * [[:support:Choose your Default Group in User Preferences]] +  * [[:support:Landmarks Now in 2D Live Mapping]] 
-  * [[:support:New GPS Insight Interface Enhancement]] +  * [[:support:New Help Portal for Customers]] 
-  * [[:support:New True Idling Feature Determines PTO Time, Boom Use Time, and True Idle Time]] +  * [[:support:Now Add GIS Overlays to GPS Insight Maps]] 
-  * [[:support:New Cycle Time Detail and Summary Reports]] +  * [[:support:Odd-hours Report Now Includes a Click-thru Link to Activity Detail]] 
-  * [[:support:New Fuel Card-Fuel Capacity Reporting Capability]] +  * [[:support:New Drop Pin Feature]] 
-  * [[:support:View Garmin Message and Stop status within the Garmin Dashlet]] +  * [[:support:Updated Clone User Capability]] 
-  * [[:support:New User Preferences]] +  * [[:support:New Mass-Update Landmark Feature]] 
-  * [[:support:Send driver alerts in THEIR time zone now]] +  * [[:support:Updated Fleet Utilization Report]] 
-  * [[:support:Determine how much fuel and C02 idling is actually costing you and the environment]] +  * [[:support:New Live 2D Mapping]]
-  * [[:support:Traffic Added to Dashboard and GPS Insight Mapping]]  +
-  * [[:support:New Timestamps in Garmin Dispatch and Messaging Module]] +
-  * [[:support:New Dashboard Interface and Demo Available]] +
-  * [[:support:You Can Attach Pictures to Stops Now in GPS Insight]] +
-  * [[:support:New DTC and Service Reminder Alerts]] +
-  * [[:support:New Harsh Braking Rapid Acceleration Reports]] +
-  * [[:support:Odometer Reading Corrections Fix Historical and Future Mileage in GPS Insight]] +
-  * [[:support:New Landmark Stop Dashlet]]+
 +==== What's New with GPS Insight (Archive) ====
 +[[http://www.gpsinsight.com/about/newsroom/whats-new-at-gps-insight|What's New with GPS Insight (Archive)]]
\\ \\
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  - [[:support:How do I easily log back in when the bottom half times out?]]   - [[:support:How do I easily log back in when the bottom half times out?]]
  - [[:support:Why does it say I am not authorized for certain functions?]]   - [[:support:Why does it say I am not authorized for certain functions?]]
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==== Vehicles ==== ==== Vehicles ====
-  - **[[:support:How do I register 3400 or 3500 GPS units?]]** +  - **[[:support:How do I register 3400 or 3500 GPS units?|How do I register 3400, 3500 or 3600 GPS units?]]** 
-  - **[[:support:How do I register GO-3000, GPSI-3900, GPSI-4000, and other GPS Insight units?]]**+  - **[[:support:How do I register GPSI-3900 and other GPS Insight units?]]** 
 +  - **[[:support:How do I edit an existing registration?]]**
  - [[:support:How do I create and manage a vehicle group?]]   - [[:support:How do I create and manage a vehicle group?]]
  - [[:support:How do I recalibrate my odometer reading?]]   - [[:support:How do I recalibrate my odometer reading?]]
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  - [[:support:Managing Vehicle Icon Shapes]]   - [[:support:Managing Vehicle Icon Shapes]]
  - [[:support:Update odometer readings or vehicle labels from a spreadsheet]]   - [[:support:Update odometer readings or vehicle labels from a spreadsheet]]
-  - [[:support:New “Hide Vehicle” Functionality]]+  - [[:support:“Hide Vehicle” Functionality]]
  - [[:support:New Odometer History Management Capabilities and Display]]   - [[:support:New Odometer History Management Capabilities and Display]]
 +  - [[:support:Odometer Reading Corrections Fix Historical and Future Mileage in GPS Insight]]
 +  - [[:support:How do I transfer an existing registration?]]
 +  - [[:support:How do I deactivate an existing registration?]]
 +  - [[:support:How do I obtain historic data on a deactivated vehicle?]]
 +  - [[:support:PTO - How do I Convert a Positive 12V Output from Vehicle to a Ground Output?]]
==== Users ==== ==== Users ====
  - [[:support:How do I create and manage users?]]   - [[:support:How do I create and manage users?]]
  - [[:support:How do I assign user access permissions?]]   - [[:support:How do I assign user access permissions?]]
 +  - [[:support:New User Preferences]]
==== Landmarks ==== ==== Landmarks ====
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  - [[:support:Create Drivers and Assign Them to Vehicles]]   - [[:support:Create Drivers and Assign Them to Vehicles]]
  - [[:support:Assign Drivers Using DriverID]]   - [[:support:Assign Drivers Using DriverID]]
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==== Alerts ==== ==== Alerts ====
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  - [[:support:New Driver Login Alert]]   - [[:support:New Driver Login Alert]]
  - [[:support:Panic Switch and Power Cycle Alerts]]   - [[:support:Panic Switch and Power Cycle Alerts]]
-  - [[:support:New "Late Arrival Alert"]] 
  - [[:support:Next Generation Alert Capabilities]]   - [[:support:Next Generation Alert Capabilities]]
  - [[:support:How do I setup Scheduled Maintenance reminders for my vehicles?]]   - [[:support:How do I setup Scheduled Maintenance reminders for my vehicles?]]
 +  - [[:support:New DTC and Service Reminder Alerts]]
 +  - [[:support:Send driver alerts in THEIR time zone now]]
==== Reports ==== ==== Reports ====
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  - [[:support:When scheduling reports, why does my e-mail address show in a strange format?]]   - [[:support:When scheduling reports, why does my e-mail address show in a strange format?]]
  - [[:support:FTP Delivery for Scheduled Reports]]   - [[:support:FTP Delivery for Scheduled Reports]]
 +  - [[:support:New Harsh Braking Rapid Acceleration Reports]]
 +  - [[:support:Determine how much fuel and C02 idling is actually costing you and the environment]]
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==== Dashboard ==== ==== Dashboard ====
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  - [[:support:Landmarks Dashlet]]   - [[:support:Landmarks Dashlet]]
  - [[:support:What is a Map Group and how do I create one?]]   - [[:support:What is a Map Group and how do I create one?]]
 +  - [[:support:New Landmark Stop Dashlet]]
 +  - [[:support:You Can Attach Pictures to Stops Now in GPS Insight]]
 +  - [[:support:New Dashboard Interface and Demo Available]]
 +  - [[:support:Traffic Added to Dashboard and GPS Insight Mapping]]
 +  - [[:support:Email-based Garmin Messaging]]
==== Standard Product Mapping ==== ==== Standard Product Mapping ====
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  - [[:support:SMS Query Documentation|A list of text messaging capabilities]]   - [[:support:SMS Query Documentation|A list of text messaging capabilities]]
  - [[:support:New 477477 Number for SMS Queries]]   - [[:support:New 477477 Number for SMS Queries]]
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==== Fuel Card Integration ==== ==== Fuel Card Integration ====
  - [[:support:GPS Insight-Wright Express Fuel Card Integration]]   - [[:support:GPS Insight-Wright Express Fuel Card Integration]]
 +  - [[:support:New Fuel Card-Fuel Capacity Reporting Capability]]
\\ \\
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===== Enhanced Product Support ===== ===== Enhanced Product Support =====
==== Google Maps Support (**2-D Enhanced mapping is an optional enhancement**) ==== ==== Google Maps Support (**2-D Enhanced mapping is an optional enhancement**) ====
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  - [[:support:Why are path lines so thin in Google Earth?]]   - [[:support:Why are path lines so thin in Google Earth?]]
  - [[:support:Should I update to Vista?]]   - [[:support:Should I update to Vista?]]
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==== Garmin Support ==== ==== Garmin Support ====
 +  - [[:support:How do I update my Garmin Dezl Device?]]
  - [[:support:How do I update my Garmin PND Firmware?]]   - [[:support:How do I update my Garmin PND Firmware?]]
  - [[:support:How do I configure my vehicle to report with my Garmin?]]   - [[:support:How do I configure my vehicle to report with my Garmin?]]
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  - [[:support:How do I dispatch a Garmin-Enabled vehicle?]]   - [[:support:How do I dispatch a Garmin-Enabled vehicle?]]
  - [[:support:Garmin Integration?]]   - [[:support:Garmin Integration?]]
 +  - [[:support:New Timestamps in Garmin Dispatch and Messaging Module]]
 +  - [[:support:View Garmin Message and Stop status within the Garmin Dashlet]]
 +  - [[:support:What kind of Garmin should I purchase?]]
==== Routing and Navigation Support (add-on enhanced product) ==== ==== Routing and Navigation Support (add-on enhanced product) ====
-  - [[:support:How do I create a Route?]] 
  - [[:support:How do I feed a Route to a TomTom?]]   - [[:support:How do I feed a Route to a TomTom?]]
  - [[:support:How do I feed my landmarks to a TomTom?]]   - [[:support:How do I feed my landmarks to a TomTom?]]
  - [[:support:How do I reset my TomTom?]]   - [[:support:How do I reset my TomTom?]]
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==== State Mileage Reporting (add-on enhanced product) ==== ==== State Mileage Reporting (add-on enhanced product) ====
  - [[:support:Why are there both "Odometer" and "Measured" readings and why do they differ?]]   - [[:support:Why are there both "Odometer" and "Measured" readings and why do they differ?]]
-  - [[:support:Why does State Mileage Reporting require that I also pay for 3-D enhanced mapping?]] 
==== Customer Maps (add-on enhanced product) ==== ==== Customer Maps (add-on enhanced product) ====
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  - [[http://www.obdclearinghouse.com/oemdb/|OBDII Location Finder]]   - [[http://www.obdclearinghouse.com/oemdb/|OBDII Location Finder]]
  - [[http://pearlcrescent.com/products/pagesaver/|Print from Google Maps with Pearl Crescent Page Saver (for Firefox)]]   - [[http://pearlcrescent.com/products/pagesaver/|Print from Google Maps with Pearl Crescent Page Saver (for Firefox)]]
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==== Programmatic Access ==== ==== Programmatic Access ====
-  - [[:support:How do I launch the GPS Insight application from my own application?]]+  - [[:support:How do I launch the GPS Insight application from my own application?]]\\ 
 +  - [[:support:api_v2|Documentation for API V2 access to GPS Insight data]]\\
==== Fun Stuff ==== ==== Fun Stuff ====

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